Terms and Conditions

1. Booking Conditions

1.1 Agency Relationship

Cubic Houses acts as the authorised representative of the Accommodation Owner in all matters relating to reservations, guest communication, check-in and check-out, and on-site services. The accommodation contract is established between the guest and the Accommodation Owner, with Cubic Houses acting on the Owner's behalf.

1.2 Reservations and Availability

All reservations are subject to availability and confirmation of payment. A reservation is considered confirmed only once payment has been received in accordance with the conditions applicable to the chosen accommodation and booking channel.

1.3 Rates and Charges

The rates for accommodation, cleaning fees, additional services, and any other applicable charges are those advertised on the relevant accommodation listing at the time of booking. Once a reservation is confirmed, the agreed rates will not change for that reservation, except where required by law (e.g., changes in applicable VAT rates) or by the policies of the booking platform used.

1.4 Confirmation

Upon confirmation, the reservation holder will receive a confirmation email from Cubic Houses (or, for platform bookings, through the relevant platform's messaging system) containing the reservation details and instructions for the next steps.

2. Payment Options

2.1 Bookings via Online Platforms (Airbnb, Booking.com)

Payment for reservations made through Airbnb or Booking.com is handled directly by the booking platform, in accordance with its own payment terms and accepted methods. Cubic Houses does not process these payments.

2.2 Direct Bookings

For reservations made directly with Cubic Houses, payment may be made by:

• Credit or debit card (Visa, Mastercard, American Express, and other methods supported by our payment processor, Stripe)
• Bank transfer (SEPA) in EUR, to the account details provided at the time of booking

All amounts are charged in EUR. Any transaction fees, currency conversion charges, or fees imposed by the guest's bank or card issuer are the guest's responsibility.

2.3 Additional Charges During the Stay

Additional services, late check-in fees, lost key fees, and any other on-site charges may be paid in cash, by Stripe (credit/debit card), or — where applicable — deducted from the security deposit. Any transaction fees are the guest's responsibility.

3. Security Deposit

3.1 Purpose and Amount

A security deposit of €400 (four hundred euros) per reservation is required to cover potential damage to the property, its contents, or the building it is located in, as well as any unpaid charges arising during the stay.

3.2 Collection Method

The collection method depends on the booking channel:

• Airbnb and Booking.com bookings: The security deposit is handled directly by the platform through its damage protection tools (e.g., Airbnb's AirCover, Booking.com's damage policy). Cubic Houses does not collect a separate deposit from guests booking through these platforms.
• Direct bookings paid by credit/debit card (Stripe): A pre-authorisation hold of €400 is placed on the guest's card. This is not a charge — funds are temporarily reserved and remain unavailable on the card during the stay and for up to 7 days after check-out.
• Direct bookings paid by bank transfer: A cash deposit of €400 is collected upon arrival and returned in cash at check-out, subject to the inspection described in section 3.3.

3.3 Inspection and Release

At check-out, the property is inspected for damage and unpaid charges.

If no damage or outstanding charges are identified, the deposit is released in full: the Stripe authorisation hold expires automatically, or the cash deposit is returned at check-out. Cubic Houses cannot control the time taken by the guest's bank or card issuer to make held funds available again.

If damage or outstanding charges are identified, an amount up to the deposit value will be retained or captured to cover the relevant costs. Where the cost exceeds the deposit amount, the difference will be invoiced separately and the guest remains liable for full payment.

3.4 Failure to Provide Deposit

Where the guest is required to provide a deposit and fails to do so:

• Cash deposit not presented at arrival: Cubic Houses reserves the right to refuse the start of the reservation. No refund of fees paid will be due in such circumstances.
• Card pre-authorisation declined: The guest will be notified by email and given a reasonable opportunity to provide an alternative valid payment method. If no valid method is provided before the scheduled check-in, Cubic Houses reserves the right to refuse the start of the reservation, with no refund due.

4. Pre-check-in

4.1 Confirmation and Next Steps

Upon confirmation of the reservation, the reservation holder will receive a confirmation message from Cubic Houses (by email for direct bookings, or through the booking platform's messaging system for Airbnb and Booking.com bookings). This message contains the reservation details, check-in instructions, and a link to the Guest Registration Form (Section 4.2).

4.2 Guest Registration Form (Boletim de Alojamento)

All guests are required to complete the Guest Registration Form (in Portuguese, Boletim de Alojamento) before arrival. This form captures:

• The expected arrival time
• The full list of guests staying at the accommodation
• For all foreign (non-Portuguese) guests: identification details required by Portuguese law, including full name, date of birth, nationality, identification document type and number, country of issue, and country of residence

The Guest Registration Form must be completed at least 24 hours before the scheduled check-in time. Late completion may delay check-in.

4.3 Legal Basis

The collection of foreign guest identification is required under article 45(1)(a) of the Convention Implementing the Schengen Agreement, and Portuguese Decree-Law 9/2022. Information is submitted to AIMA (Agência para a Integração, Migrações e Asilo) via the SIBA reporting system, in accordance with applicable law.

Information collected through the Guest Registration Form is processed in accordance with Cubic Houses' Privacy Policy, available at cubichousesolhao.com/privacy, which describes how personal data is stored, used, and shared.

4.4 Accuracy of Information

The reservation holder is responsible for ensuring that all information provided in the Guest Registration Form is accurate and complete.

The number of guests staying at the accommodation must not exceed the number stated in the reservation. The actual number present will be verified at check-in.

Amenities, bed linen, and bed preparation are provided according to the number of guests stated in the reservation. If additional guests arrive without prior notice, Cubic Houses cannot guarantee that the necessary amenities, linen, or prepared beds will be available, and is under no obligation to provide them on short notice.

Where the number of guests on arrival exceeds the booked number, Cubic Houses may, at its discretion, refuse the start of the reservation, with no refund of fees paid.

Modifying or falsifying information after submission, or providing false identification, invalidates the Guest Registration Form and may result in immediate cancellation of the reservation, without refund. Cubic Houses bears no responsibility for the consequences of inaccurate or incomplete information provided by the guest.

5. Cancellation Policy

5.1 Bookings via Airbnb and Booking.com

Cancellations of reservations made through Airbnb or Booking.com are governed exclusively by the cancellation policy applicable to the specific booking, as published on the platform at the time of booking. Refund eligibility, timing, and processing are handled by the platform in accordance with its own terms.

The provisions of sections 5.2 to 5.5 apply only to direct bookings made with Cubic Houses.

5.2 Direct Bookings — Refund Schedule

For direct bookings, the following refund schedule applies based on when the cancellation request is sent by the guest, measured against the scheduled check-in date:

"Transaction fees" means the non-refundable fees charged by the payment processor (Stripe) or bank for the original transaction. These fees are typically between 1.5% and 3.25% of the transaction amount, plus a fixed fee per transaction, and are deducted from any refund issued.

5.3 How to Cancel

To cancel a direct booking, the reservation holder must send a cancellation request by email to rui@cubichousesolhao.com. Cancellation requests sent through any other channel (e.g., text message, social media, platform messaging for non-platform bookings) are not binding.

The reference date for the refund schedule in section 5.2 is the date and time the cancellation email is sent by the guest, as recorded in the email's metadata. Where the email cannot be delivered to Cubic Houses for technical reasons, the timestamp of the delivery failure notification received by the guest will apply, provided the guest forwards this notification to Cubic Houses without undue delay.

Cubic Houses will confirm receipt of the cancellation request within 2 working days and process any applicable refund within 10 working days of confirmation.

5.4 No-Shows

A guest who does not arrive at the accommodation by 11:00h on the day following the scheduled check-in date, and who has not communicated a delayed arrival in advance, is considered a no-show. No-shows are treated as cancellations sent fewer than 15 days before check-in, and no refund is due.

5.5 Modifications to Confirmed Reservations

Requests to modify a confirmed direct booking (for example, changes to dates or length of stay) are subject to availability and must be agreed in writing with Cubic Houses. Where a modification reduces the total amount payable, the difference is treated as a cancellation of the affected portion of the reservation and the refund schedule in section 5.2 applies to that portion.

Modifications to platform bookings are governed by the platform's own modification rules.

5.6 Cancellations by Cubic Houses or the Accommodation Owner

In the rare event that Cubic Houses or the Accommodation Owner needs to cancel a confirmed reservation due to circumstances on their side (for example, the property becoming uninhabitable), Cubic Houses will:

• Notify the guest as soon as reasonably possible
• Offer alternative accommodation of comparable standard, where available
• If no acceptable alternative is offered or accepted, refund 100% of amounts paid by the guest, including transaction fees

Cubic Houses' liability in such circumstances is limited to the amounts paid by the guest for the reservation. Cubic Houses is not liable for consequential costs (e.g., flights, alternative accommodation booked elsewhere, lost holiday time).

5.7 Extenuating Circumstances

Cubic Houses may, at its sole discretion, offer refunds, partial refunds, or rebooking outside the terms of section 5.2 in cases of documented extenuating circumstances affecting the guest (such as serious illness, bereavement, or travel disruption beyond the guest's control). Any such accommodation is granted on a case-by-case basis and does not establish a right to similar treatment in future cases.

6. Property Access and Suitability

6.1 Access Information

Each Cubic Houses property has its own access characteristics, including (where applicable) the presence of interior or exterior stairs, the number of floors, parking access, the availability of a lift, and the suitability of the property for guests with reduced mobility or for young children.

Property-specific access information is published in the property's listing on the Cubic Houses website, Airbnb, and Booking.com. Guests are responsible for reviewing this information before booking and for confirming that the property is suitable for the needs of all members of their party.

6.2 Properties with Stairs

A number of Cubic Houses properties have interior and/or exterior stairs as the only means of access to one or more living areas. These properties may not be suitable for guests with reduced mobility or for young children unaccompanied by an adult. The presence of stairs is disclosed in each affected property's listing.

6.3 Guests with Specific Access Needs

Guests with specific mobility, accessibility, or sensory needs are encouraged to contact Cubic Houses before booking to confirm that the chosen property is suitable. Cubic Houses will provide additional information (including photographs of access points, measurements, and details of any obstacles) on request.

Guests should contact Cubic Houses through:

• The messaging system of the booking platform (Airbnb, Booking.com), or
• Email at rui@cubichousesolhao.com

6.4 Child Safety

Several Cubic Houses properties contain features that may pose safety risks to young children, including (without limitation) interior or exterior stairs, balconies, terraces, and unfenced outdoor areas. Parents and guardians are solely responsible for the supervision and safety of children at all times during their stay. Cubic Houses cannot be held liable for accidents or injuries arising from inadequate supervision of minors.

6.5 Guest Responsibility

By confirming a reservation, the guest acknowledges that they have reviewed the access information for the chosen property and that the property is suitable for all members of their party. Cubic Houses cannot be held liable for guest dissatisfaction, inconvenience, or injury arising from access features that were disclosed in the property's listing prior to booking.

7. Stay Conditions

7.1 Eligibility and Identification

The reservation holder must be at least 18 years old at the time of check-in and must be one of the guests staying at the property for the entire reservation. Guests under 18 may only stay if accompanied by the reservation holder or another adult member of their party.

All guests must be identified in the Guest Registration Form in accordance with section 4.2. Identification documents may be requested at check-in.

7.2 Personal Use Only

Cubic Houses properties are rented exclusively for personal holiday or short-term residential use by the registered guests. The following are not permitted without prior written authorisation from Cubic Houses:

• Parties, gatherings, or events involving non-registered guests
• Commercial activities of any kind, including (without limitation) photo or video shoots, filming, business meetings, courses, or paid services
• Subletting, re-renting, or transferring the reservation to any other person

Breach of this section entitles Cubic Houses to require all guests to vacate the property immediately, with no refund of fees paid, and may result in additional charges for damages, cleaning, or claims by the Accommodation Owner.

7.3 Smoking

Smoking (including electronic cigarettes, vaping devices, and shisha) is strictly prohibited inside the accommodation. Smoking is permitted in designated outdoor areas only (terraces, balconies, gardens), where these exist, and provided the guest disposes of all waste responsibly.

If smoking inside the accommodation is detected, the guest will be charged a remediation fee of €250.00, plus the actual cost of any required deep cleaning, deodorisation, or replacement of textiles (linen, curtains, upholstery). These charges will be deducted from the security deposit and, where the deposit is insufficient, invoiced separately to the guest.

7.4 Pets and Assistance Animals

Pets are not permitted in any Cubic Houses accommodation. If a pet is found inside the property without prior authorisation, Cubic Houses may require all guests to vacate immediately, with no refund of fees paid, and the guest will be charged a remediation fee of €150.00 plus actual deep cleaning costs.

Exception: Trained assistance animals (guide dogs and other registered service animals) accompanying guests with disabilities are welcome at no additional charge, in accordance with Portuguese Decree-Law 74/2007. Guests intending to bring an assistance animal are asked to notify Cubic Houses at the time of booking so that the property can be appropriately prepared.

7.5 Visitors and Guest Count

Only the guests registered in the Guest Registration Form may stay overnight at the property. Day visitors are permitted at the discretion of the reservation holder, provided they do not exceed the property's maximum occupancy at any time and do not stay overnight.

The number of overnight guests must not exceed the number stated in the reservation, in accordance with section 4.4.

7.6 Noise and Consideration for Neighbours

Many Cubic Houses properties are located in residential buildings or neighbourhoods. Guests are required to:

• Observe legal quiet hours from 22:00h to 08:00h, during which noise must be kept to a minimum
• Avoid disturbances when entering or leaving the property, particularly at night
• Respect the building's communal areas and other residents

Repeated or serious noise complaints from neighbours, building management, or local authorities may result in immediate termination of the reservation, with no refund of fees paid.

7.7 Vehicles and Parking

Where parking is mentioned in the property listing, it refers to the type and location of parking available (e.g., street parking, paid public parking, private parking). Guests are solely responsible for compliance with local parking regulations and for any fines, penalties, or vehicle damage incurred during the stay.

7.8 Damage Notification

Guests must notify Cubic Houses of any damage to the property, its contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear or not their fault.

Notification must be made as soon as the damage is identified, through the same communication channel used for the reservation (platform messaging or email).

Failure to notify Cubic Houses of damage during the stay shifts full responsibility for that damage to the guest, including the cost of any repairs, replacements, or claims arising from it.

8. Additional Services and Charges

8.1 Optional Services

The following optional services may be requested by guests, subject to availability:

Family equipment (per stay)

Some properties include cots and/or high chairs at no additional cost — see the property's listing for details.

Mid-stay services

Property type abbreviations refer to the Portuguese standard for residential properties: T1 = 1 bedroom, T2 = 2 bedrooms, T3 = 3 bedrooms.

The "linen change and laundry" service includes the supply of fresh linen, the making of beds, and the laundering of the linen used.

Late check-in

Late check-in (after 23:00h) is charged at €20.00 — see section 10.

8.2 Requesting and Paying for Services

Optional services must be requested:

• At least 48 hours before the scheduled check-in time for arrival-related services (cot, high chair)
• At least 24 hours before the requested service date for mid-stay services

Cubic Houses cannot guarantee provision of services requested with shorter notice. Urgent cleaning (under 24h notice) is offered at the elevated rate set out in section 8.1, subject to availability.

Payment must be completed at the time the service is confirmed, and may be made by:

• Cash on arrival, or
• Stripe (credit/debit card) via a payment link sent by Cubic Houses

Any transaction fees are the guest's responsibility.

8.3 Pricing

All prices in this section are final. Cubic Houses is exempt from VAT for these services.

8.4 Damage to Rented Items

If a rented item (e.g., cot, high chair) is damaged or lost during the stay, the guest is liable for the full replacement cost. This cost will be deducted from the security deposit (where one is held by Cubic Houses) or invoiced separately to the guest.

8.5 Penalty Fees and Other Charges

Other charges that may apply during a stay are defined in their respective sections of these terms:

• Tourist tax (section 9)
• Late check-in fee (section 10)
• Lost key fee (section 11)
• Lockout / emergency support fee (section 11)
• Trash disposal fee (section 12)
• Smoking remediation fee (section 7.3)
• Unauthorised pet remediation fee (section 7.4)

Where the guest has a security deposit held by Cubic Houses, these charges may be deducted from the deposit. Where no deposit is held, charges are invoiced separately to the guest.

9. Tourist Tax

9.1 Application

Pursuant to the Olhão Municipal Tourist Tax regulation (in force since 19 June 2023), all guests aged 16 or older staying at short-term accommodation in the Municipality of Olhão are subject to a tourist tax. Cubic Houses, on behalf of the Accommodation Owner, is responsible for collecting this tax from guests and submitting it to the Municipality.

9.2 Rates

The tax is charged per person, per night, capped at a maximum of 5 consecutive nights per stay:

The maximum tax payable per person, per stay, is therefore €10.00 in high season and €5.00 in low season.

Where a stay spans both seasons, the rate applicable to each night is determined by the date of that night.

9.3 Exemptions

The following guests are exempt from the tourist tax, in accordance with the Municipality's regulation:

• Guests under 16 years of age (verified by date of birth at check-in)
• Guests whose stay is motivated by medical treatment, plus one accompanying person, on presentation of supporting documentation (medical appointment confirmation or equivalent)
• Guests with a recognised disability of 60% or greater, plus one accompanying person, on presentation of supporting documentation

Age is determined as of the check-in date.

9.4 Collection

The collection method depends on the booking channel:

• Booking.com and direct bookings: The tourist tax is included in the total payment processed at the time of booking, and is shown as a separate line item on the booking confirmation and invoice.
• Airbnb: Airbnb does not currently collect tourist tax for the Municipality of Olhão. The tax must therefore be paid in cash on arrival.

Where guests qualify for an exemption (section 9.3), the corresponding amount is refunded or not collected, on presentation of the required documentation.

9.5 Invoicing and VAT

The tourist tax is exempt from VAT in accordance with Article 2(2) of the Portuguese VAT Code (exemption code M99) and is shown as a separate, VAT-free line on any invoice issued.

10. Check-in and Check-out

10.1 Standard Hours

Unless otherwise agreed in writing with Cubic Houses, the standard schedule is:

• Check-in: 15:00h to 23:00h
• Check-out: by 11:00h

10.2 Early Check-in

Guests arriving before 15:00h will be accommodated whenever possible, subject to:

• The property being ready (cleaning and turnover completed)
• The previous guest's check-out being completed

Cubic Houses cannot guarantee early access. Guests intending to arrive before 15:00h should notify Cubic Houses in advance via the Guest Registration Form (section 4.2) so that availability can be confirmed.

10.3 Late Check-in

Check-in after 23:00h is subject to a fee of €20.00, payable in advance via Stripe (credit/debit card) or in cash on arrival.

Guests must notify Cubic Houses of any expected late arrival via the Guest Registration Form or the booking platform's messaging system. Cubic Houses will, at its discretion, waive the late check-in fee in cases of:

• Documented flight or public transport delays of more than 2 hours, where the original arrival time was within standard check-in hours
• Medical emergencies affecting the guest or a member of their party
• Natural disasters or other events beyond the guest's reasonable control

In all other circumstances, the late check-in fee applies.

10.4 Identification at Arrival

The reservation holder and all foreign guests must present valid identification documents at check-in, in accordance with section 4.2. Cubic Houses reserves the right to refuse the start of the reservation if identification cannot be produced or does not match the information provided in the Guest Registration Form.

10.5 Check-out

Guests must vacate the property by 11:00h on the day of check-out. Late check-out may be requested in advance and is granted at Cubic Houses' discretion, subject to the next booking.

Specific check-out instructions (including key handling, where applicable) are provided to the guest in the property's welcome guide and in the pre-arrival message from Cubic Houses. Guests are expected to follow these instructions.

10.6 Late Departure

Where a guest fails to vacate the property by 11:00h without a prior agreement to extend, and the delay prevents Cubic Houses from completing the turnover for the next booking, a charge equivalent to one night's rate at the property's published rate will apply. This charge will be deducted from the security deposit (where one is held by Cubic Houses) or invoiced separately to the guest.

10.7 Refusal to Vacate

Where a guest refuses to vacate the property after the check-out time and after reasonable notice, Cubic Houses will:

• Notify the Accommodation Owner
• Request the assistance of local authorities (PSP / GNR) where necessary
• Initiate any legal proceedings required to recover possession of the property

The guest will be liable for all costs arising from such proceedings, including legal fees, property re-securing costs, and lost income during the period the property remains occupied.

11. Property Access, Keys, and Emergency Support

11.1 Access Method

Each Cubic Houses property uses one of the following access methods, as stated in the property's listing and in the pre-arrival message:

• Physical keys: provided by Cubic Houses at check-in
• Key lockbox: code provided by Cubic Houses before arrival; physical key inside
• Smart lock: digital code or app-based access, provided by Cubic Houses before arrival

Where the property uses physical keys, Cubic Houses provides up to 2 key sets per reservation. Guests may request 1 or 2 sets according to their preference; this can be specified in advance via the Guest Registration Form (section 4.2) or at check-in.

11.2 Care of Keys and Access Codes

Guests are responsible for:

• Handling all keys with care and not misplacing them
• Not leaving keys inside the property when going out
• Not sharing access codes with anyone other than the registered guests
• Returning all keys at check-out, in accordance with the property-specific instructions

11.3 Lost Keys

If a key (or key set) is lost during the stay, the guest is liable for:

• The actual cost of replacing the key or key set, and
• A coordination fee of €15.00

Where the lost key compromises the security of the property (for example, where the key is identifiable to the property or where the lock cannot be safely re-keyed), the cost of replacing the affected lock(s) is also charged to the guest.

11.4 Lockouts and Emergency Access Support

Where a guest is locked out of the property and Cubic Houses needs to provide on-site assistance:

Where a locksmith is required to regain access to the property, the locksmith is engaged directly by, and charged directly to, the guest. The guest is the contracting party for the locksmith service. Cubic Houses may, on request, recommend or coordinate with a local locksmith but assumes no liability for the locksmith's work, charges, or any damage caused by the intervention.

11.5 Items Left at the Property After Departure

Cubic Houses does not assume liability for any items left in the property after the guest's check-out.

Found items will be held by Cubic Houses for up to 15 days from the check-out date. After this period, unclaimed items will be donated, recycled, or disposed of at Cubic Houses' discretion.

Where a guest requests the return of a found item:

• Postage / courier: Cubic Houses will arrange shipping using a courier of its choice. The guest pays the full cost of postage plus a handling fee of €10.00, payable in advance via Stripe.
• In-person collection: Found items may be collected from Cubic Houses' office in Olhão, by appointment, at no charge.

Perishable items (food, fresh medication, etc.) are disposed of immediately after check-out.

11.6 Payment of Fees

Fees described in this section are payable in cash, by Stripe (credit/debit card) via a payment link sent by Cubic Houses, or — where applicable — deducted from the security deposit (where one is held by Cubic Houses, see section 3). Any transaction fees are the guest's responsibility.

12. Cleaning, Linen, and Towels

12.1 Standard Service Included in the Reservation

Each reservation includes:

• Cleaning of the property before the guest's arrival
• Bed linen for each prepared bed (see section 4.4 on guest count)
• Towels for each registered guest (one body towel and one hand towel per guest)
• A welcome amenities pack (basic toiletries, paper goods, and selected refreshments — full contents listed in the property's welcome guide)

Linen and towels are provided once at the start of the stay. Mid-stay linen changes, additional cleaning, and other supplementary services are available on request and are charged at the rates set out in section 8.1.

12.2 Guest Responsibilities During the Stay

Guests are expected to use the property and its contents with reasonable care, keep food preparation and dining areas tidy, and dispose of waste in accordance with section 12.3.

12.3 Trash and Recycling

All waste must be deposited in the nearest public street bins. Guests must not leave trash or recyclables:

• Inside the accommodation at check-out
• At the entrance to the property
• In communal areas of the building
• Outside the building on the street, except in designated public bins

Where the property is in a building or area with separated waste collection (e.g., yellow bins for plastic and metal, green for glass, blue for paper), guests are expected to follow the local separation rules.

Failure to dispose of waste correctly results in a charge of €25.00, intended to cover the time and resources required to remove and properly dispose of the waste.

12.4 Check-out Condition

The property does not need to be cleaned by the guest before check-out — this is the responsibility of Cubic Houses. However, guests are expected to:

• Wash and put away (or load into the dishwasher) any dishes used during the stay
• Empty all trash from internal bins, in accordance with section 12.3
• Close all windows and doors, and turn off air conditioning, heating, lights, and electrical appliances

12.5 Excessive Cleaning

Where the condition of the property at check-out requires cleaning beyond the standard turnover (for example, due to spillages, soiling, smoke residue, pet hair from an unauthorised pet, or any condition requiring deep cleaning, deodorisation, or specialist intervention), the guest will be charged for the additional cost incurred.

The charge is calculated as the actual cost of the additional cleaning service, with a minimum of €50.00.

12.6 Linen and Towel Damage

Normal wear and tear on linen and towels is the responsibility of Cubic Houses. Guests are liable for damage caused by misuse, including (without limitation):

• Burns or scorch marks
• Irreversible stains (including from cosmetics, hair dyes, fake tan, food, or beverages)
• Tears or other physical damage beyond normal use

The replacement cost of damaged linen or towels will be charged to the guest at the actual cost of replacement.

12.7 Payment of Charges

Charges described in this section are payable in cash, by Stripe (credit/debit card) via a payment link sent by Cubic Houses, or — where applicable — deducted from the security deposit (where one is held by Cubic Houses). Any transaction fees are the guest's responsibility.

13. Furniture and Equipment of the Accommodation

13.1 Use of Furniture and Equipment

Guests are entitled to use all furniture, appliances, and equipment provided in the property in the manner for which they are designed and intended. Guests are responsible for using all equipment with reasonable care.

Damage to furniture, appliances, or equipment caused by misuse, negligence, or use beyond the intended purpose (for example, using non-compatible consumables, applying excessive force, or operating equipment in a manner contrary to its instructions) is the guest's liability and will be charged at the cost of repair or replacement.

13.2 Reporting Problems

If any equipment is not functioning correctly, or the guest is unsure how to use it, the guest should contact Cubic Houses via the booking platform's messaging system or by email at rui@cubichousesolhao.com. Resolution is handled in accordance with section 14.

13.3 Modifications and Removal of Items

Guests are expected to leave the property and its contents as they found them. Minor adjustments made for the convenience of the stay (for example, repositioning a chair or moving a small item) are acceptable, provided everything is returned to its original position before check-out.

Guests may not:

• Move large or heavy furniture (including beds, sofas, wardrobes, dining tables, and outdoor furniture sets)
• Make permanent or semi-permanent modifications to the property (including drilling holes, repainting, removing fittings, or affixing decorations to walls in a manner that leaves a mark)
• Remove any item from the property at any time

Photographs of the standard arrangement may be available in the property's welcome guide as a reference.

13.4 Bringing in Additional Equipment

Guests intending to bring in significant additional equipment (for example, additional electrical appliances such as portable air conditioners or heaters, decorations involving open flames, or sound equipment) should notify Cubic Houses in advance to confirm that the property's electrical capacity and safety arrangements are suitable.

14. Maintenance and Special Requests

14.1 Reporting Issues

Guests should report any issue with the property or its equipment as soon as it is identified. Prompt reporting allows Cubic Houses to resolve the issue quickly and limits the risk of further damage.

Issues should be reported through:

• The messaging system of the booking platform (Airbnb, Booking.com), or
• Email at rui@cubichousesolhao.com, or
• The phone number provided in the pre-arrival message

The guest's failure to report an issue promptly may result in additional damage for which the guest will be held liable.

14.2 Response Times

Cubic Houses categorises issues by severity and aims to respond within the following timeframes:

Where resolution requires third-party services (for example, specialist repair, replacement parts on order), Cubic Houses will keep the guest informed of progress and expected timing.

14.3 Unresolved Issues

If an emergency or urgent issue cannot be resolved within a reasonable time and significantly impairs the guest's use of the property, Cubic Houses will, in consultation with the Accommodation Owner:

• Offer alternative accommodation of comparable standard, where available, or
• Offer a partial refund proportionate to the impact and duration of the issue

Any such remedy is offered in good faith and at Cubic Houses' discretion, and does not constitute an admission of liability.

14.4 Access to the Property

Cubic Houses may need to access the property during the stay for the following purposes:

• Emergency response: To address an immediate risk to health, safety, or the property itself. No prior notice is required, though Cubic Houses will make reasonable efforts to inform the guest before entry.
• Repair or service: To address a reported issue or carry out scheduled maintenance. Cubic Houses will provide at least 24 hours' notice by email or platform message and will agree a convenient time with the guest where possible.
• Pre-arranged services: For services requested by the guest (for example, mid-stay cleaning, additional towels). Access is at the time agreed with the guest.

Cubic Houses will not enter the property for any other reason during the stay without the guest's prior agreement.

14.5 Owner-Arranged Work

Where the Accommodation Owner requires non-urgent work to be carried out during a confirmed guest stay (for example, a scheduled inspection or service appointment), this requires the guest's prior agreement, with at least 48 hours' notice, and may be declined by the guest without consequence to the reservation.

14.6 Special Requests

Cubic Houses welcomes special requests from guests (for example, recommendations for restaurants or activities, advance grocery shopping, transfer arrangements). Where these involve third-party services or out-of-pocket expenses, terms will be agreed individually with the guest in advance.

15. Conduct and Safety

15.1 Group Responsibility

The reservation holder is responsible for the conduct of all members of the booking party, including any visitors permitted under section 7.5, throughout the duration of the stay. The reservation holder is liable for any breach of these terms by any member of the party.

15.2 Illegal Activity

Any illegal activity at the property is strictly prohibited. This includes (without limitation):

• Possession, use, or sale of illegal substances
• Possession of unlawful weapons
• Activities that violate Portuguese law or the laws applicable to the guest's nationality where extraterritorial application exists

Where Cubic Houses has reasonable grounds to believe that illegal activity is taking place at the property, Cubic Houses will:

• Report the activity to the relevant authorities (PSP / GNR / PJ as applicable)
• Require all guests to vacate the property immediately, with no refund of fees paid
• Hold the reservation holder liable for any resulting damage, legal costs, or claims

15.3 Health and Safety at the Property

Guests are responsible for their own safety and the safety of all members of their party when using the property. This includes:

• Following any safety instructions provided in the property's welcome guide or pre-arrival materials
• Supervising children at all times (see section 6.4)
• Not interfering with safety equipment (smoke detectors, fire extinguishers, gas valves, electrical fuse boxes)
• Not undertaking activities at the property that exceed its intended residential use

The above does not limit Cubic Houses' or the Accommodation Owner's liability for injury or damage caused by their own negligence or by undisclosed defects in the property.

15.4 Reporting Hazards

Where guests identify a potential health or safety hazard at the property (for example, a gas smell, exposed wiring, water damage, or a structural concern), they must notify Cubic Houses immediately through the channels in section 14.1, and must not attempt to address the hazard themselves except to remove themselves and others from immediate danger.

15.5 Property Security

Guests are responsible for the security of the property during their stay, including:

• Ensuring all doors and windows are properly closed and locked when leaving the property unattended
• Not granting access to the property to anyone other than registered guests and authorised visitors (see section 7.5)
• Reporting any incident of theft, attempted break-in, or suspicious activity to local authorities and to Cubic Houses immediately

Cubic Houses is not liable for the loss or theft of guest property left unsecured at the accommodation.

16. Responsibility and Liability

16.1 Scope of Services

Cubic Houses provides property management services on behalf of the Accommodation Owner. The accommodation contract is between the guest and the Accommodation Owner; Cubic Houses acts as the Owner's authorised representative.

Cubic Houses is responsible for:

• The accommodation services described in these terms
• Communication with the guest before, during, and after the stay
• Coordination of cleaning, linen, and amenities provision
• Coordination of maintenance and repairs (in accordance with section 14)

Cubic Houses is not responsible for matters outside its services or beyond its reasonable control, including:

• The condition of communal areas in the building (where the property is part of a condominium), maintained by the building's condomínio or homeowners' association
• External noise (traffic, neighbouring properties, public events, construction)
• The actions of third parties unconnected to Cubic Houses or the Accommodation Owner
• Disruptions to utility services caused by the utility provider, public works, or other external causes

16.2 Property Condition and Disclosure

Cubic Houses provides photographs and descriptions of each property in good faith. Minor cosmetic differences between the listing photographs and the property as found (for example, in soft furnishings, decor details, or paint touch-ups) are not grounds for complaint or compensation.

Substantive differences (for example, in the number of rooms, key amenities advertised, or the location described) should be reported immediately and will be addressed in accordance with section 14.3 (Unresolved Issues).

Where the property's location, surroundings, or features are disclosed in the listing (including access information per section 6), guests are responsible for verifying suitability before booking. No refund or compensation is due for dissatisfaction with disclosed features.

16.3 Limitation of Liability

Cubic Houses' and the Accommodation Owner's total liability to the guest, in respect of any claim arising from the reservation, is limited to the total amount paid by the guest for the reservation, except in cases of:

• Personal injury or death caused by the negligence of Cubic Houses or the Accommodation Owner
• Damage caused by the wilful misconduct or gross negligence of Cubic Houses or the Accommodation Owner
• Any other liability that cannot be limited or excluded under applicable Portuguese or EU law

Outside the exceptions above, neither Cubic Houses nor the Accommodation Owner is liable for indirect, consequential, or incidental losses, including (without limitation) lost holiday time, cost of alternative travel arrangements, or loss of enjoyment.

16.4 Excluded Events

Within the limits set out in section 16.3, neither Cubic Houses nor the Accommodation Owner is liable for:

• Loss, theft, or damage to the guest's personal property at the accommodation, except where caused by the negligence of Cubic Houses or the Accommodation Owner
• Disruption to utility services (electricity, water, gas, internet, telephone) caused by the utility provider or by external events
• Acts of theft, robbery, or criminal behaviour by third parties (see section 16.6 on reporting)
• Loss or damage caused by force majeure (see section 17)
• The acts, omissions, or services of third-party suppliers recommended by Cubic Houses (for example, restaurants, transport providers, tour operators), except where Cubic Houses has guaranteed the service in writing

16.5 Insurance

The Accommodation Owner maintains property insurance covering the accommodation, including third-party liability for guest injury at the property, as required by Portuguese law for Alojamento Local operations. Claims involving covered events are handled through the Owner's insurance.

Cubic Houses recommends that guests obtain travel insurance covering personal property, medical expenses, and trip cancellation, in accordance with their country of residence's standard practice.

16.6 Reporting Crimes

Guests must report any incident of theft, robbery, assault, or other criminal activity at or affecting the accommodation to the relevant Portuguese authorities (PSP or GNR — the police forces with jurisdiction in Olhão) and to Cubic Houses immediately. A police report is generally required for any insurance claim involving criminal acts.

16.7 Removal of Guests for Breach

Where a guest materially breaches these terms — including the breaches identified in sections 7.2, 7.3, 7.4, 7.5, 7.6, 15.2, 15.3, and 15.5 — Cubic Houses may require the guest to vacate the property immediately, with no refund of fees paid. This is in addition to any other remedies available to Cubic Houses or the Accommodation Owner.

17. Nature of the Contract and Force Majeure

17.1 Nature of the Contract

The accommodation contract is between the guest and the Accommodation Owner, with Cubic Houses acting as the Owner's authorised representative (see section 1.1).

The contract entitles the guest to occupy the property for the duration of the reservation, in accordance with these terms. The contract is a contrato de hospedagem (lodging contract) governed by the legal framework for Alojamento Local (Decreto-Lei 128/2014) and the Portuguese Civil Code, and not a contrato de arrendamento (residential lease). The protections of the Portuguese residential tenancy law (Novo Regime do Arrendamento Urbano) do not apply.

17.2 Force Majeure

Neither Cubic Houses, the Accommodation Owner, nor the guest is liable for failure or delay in performing any obligation under these terms where such failure or delay results from circumstances beyond their reasonable control, including (without limitation):

• Natural disasters (earthquakes, floods, wildfires, severe storms)
• Fire, explosion, or structural damage to the property
• Acts of war, terrorism, civil unrest, or government action
• Public health emergencies, pandemics, or quarantine measures
• Strikes or industrial action affecting essential services
• Failure of utility services beyond the affected party's control
• Any other event of força maior or caso fortuito under Portuguese law

17.3 Effect of Force Majeure on the Reservation

Where a force majeure event prevents the guest from arriving at the property, or makes the property unavailable or uninhabitable, sections 5.6 (Cancellations by Cubic Houses or the Accommodation Owner) and 5.7 (Extenuating Circumstances) apply, depending on which party is affected.

Where a force majeure event affects the stay without rendering the property unavailable (for example, regional travel restrictions that prevent guest activities, or a temporary utility disruption caused by external factors), each party shall take reasonable steps to mitigate the impact. Cubic Houses will, in good faith and in consultation with the Accommodation Owner, consider partial refunds or other accommodations on a case-by-case basis, taking into account the nature, severity, and duration of the disruption.

17.4 Duty to Notify and Mitigate

The party affected by a force majeure event must notify the other party as soon as reasonably possible and must take all reasonable steps to mitigate its impact. Failure to notify or mitigate may limit the affected party's right to rely on this section.

18. Amendments, Applicable Law, and General Provisions

18.1 Version Applicable to a Reservation

The version of these terms in effect at the time of booking applies to that reservation, regardless of any subsequent amendments. Cubic Houses maintains an archive of previous versions and will provide a copy of the applicable version on request.

The current effective version is identified by the version number and effective date at the head of these terms.

18.2 Amendments

Cubic Houses may update these terms from time to time. Updated terms take effect on the date stated in the new version and apply to bookings made on or after that date.

For confirmed reservations made before the effective date of an update, the previously applicable version continues to govern the reservation. Cubic Houses will not unilaterally apply changed terms to confirmed reservations.

Where an update reflects a change in applicable law (for example, a change in VAT rates, tourist tax rates, or legally-required disclosures), the change applies to all reservations from the effective date of the legal change, including confirmed reservations.

18.3 Applicable Law

These terms, the accommodation contract, and any dispute arising from them are governed by Portuguese law.

18.4 Jurisdiction

Any dispute arising from or in connection with the accommodation contract or these terms is subject to the jurisdiction of the courts of Faro, Portugal.

Notwithstanding the above, where the guest is a consumer domiciled in a Member State of the European Union, the guest retains the right to bring proceedings in the courts of their country of domicile, in accordance with Article 18 of Regulation (EU) 1215/2012 (Brussels Ia).

18.5 Alternative Dispute Resolution

In accordance with Portuguese Law 144/2015 and Regulation (EU) 524/2013, guests are informed that disputes with Cubic Houses may be referred to the following alternative dispute resolution body:

CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Website: www.consumoalgarve.pt
Telephone: +351 289 823 135

Guests may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18.6 Consumer Rights

Nothing in these terms limits or excludes any right granted to the guest as a consumer under Portuguese consumer protection law (Lei 24/96), the Portuguese Unfair Contract Terms Law (Decreto-Lei 446/85), or applicable European Union consumer law.

18.7 Language

These terms are issued in English and Portuguese. In the event of any inconsistency between the two language versions, the Portuguese version prevails.

18.8 Severability

If any provision of these terms is found by a competent court or authority to be invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the intent of the original.

18.9 Entire Agreement

These terms, together with the booking confirmation and the relevant property listing, constitute the entire agreement between the guest and the Accommodation Owner (represented by Cubic Houses) in respect of the reservation. They supersede any prior verbal or written representations.

Variations to these terms in respect of a specific reservation are valid only where confirmed in writing by Cubic Houses.